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Continue shoppingPLEASE NOTE: RETURNS ARE NOT FREE; CHARGES APPLY.
Can I return my order?
Yes. If you are not satisfied with the items you ordered, you can return them within 30 days of receipt, provided that:
1. The order still contains all the proper parts and components, and the packaging is exactly as the product arrived.
2. The product shows only normal handling; breakage due to careless handling is excluded.
3. Products where hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. The return will be processed within 7 business days and, if the conditions are met, the return will be officially accepted within this period.
*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of ours.
How do I return my order?
If your order meets the conditions above, follow these steps:
- Email us at: contact@liaferrer.com
- Make sure your email includes: order number, reason for the return request, photo of the product in case of damage, customer's first and last name, and customer's address.
We will then contact you and give you the return address. Never send the return to the sender address; we will send you the correct address after your request.
You, the customer, are responsible for the shipping costs of returning the product.
A. CANCELLATION CONDITIONS
Right of cancellation: The cancellation period is 14 days from the day on which you, or a third party nominated by you other than the carrier, received or took possession of the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. We therefore cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us (Lia Ferrer) by a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods. The costs of returning the goods are borne by the buyer.
Shipments in transit: As our products are shipped from Asia, there may be longer transit times beyond our control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them.
Consequences of withdrawal: If you withdraw from this contract, we will refund all payments received from you, except delivery costs, without delay and no later than fourteen days from the day we receive notice of your withdrawal and the goods. We will use the same payment method you used for the original transaction unless expressly agreed otherwise; in no case will you be charged any fees for this refund.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty or not as described, you are entitled to a repair, replacement or refund.